Rental Policy- Frequently asked Questions
How can I rent something?
You can contact us directly through our website by emailing us at firstname.lastname@example.org We will call to you to discuss in detail your specific business needs and the full service we can provide for you.
What data is required to request something?
Please send us your company name, address, contact person, telephone number, email address and, if available, your VAT ID.
What kind of data is required to rent?
When the initial order is placed, the data available for your company is checked by our credit control department and the payment terms are then defined. This process takes around an hour so same day order confirmation. You will receive an order confirmation if successful.
When will a deposit be due?
A deposit is not usually required however subject to status, a deposit may be needed in order to hire out your devices.
This deposit will be fully refunded providing there are no damages to the equipment. Please contact us to discuss in detail how much this will be and the procedure involved.
Are the devices insured?
You can request for your rental equipment to be insured through One World Rental. Insurance rates can amount up to an additional 9% of the equipment rental. For public events such as trade fairs, exhibitions and events, up to 10% for all event types.
How are the devices delivered?
We personally ship and/or deliver the equipment worldwide. There is also an option for the rental equipment to be picked up in person during working days from 9am to 6pm.
How are the devices configured?
Desktops and notebooks are equipped with an operating system as part of our standard procedure. If you need additional software, we can provide it and pre-install it for a fee. We are happy to install your companies’ additional media files such as videos and images in line with your specifications.
Can I install my own software?
Yes, if you hire a device from us, you can install your own software. Only the modification of the BIOS password is excluded.
How is the device returned?
The units can be returned from 9am – 6pm on working days. For mail orders we arrange the return by an express service.
Are there other systems / devices than those listed on the website?
Yes, just ask. We can meet almost every device requirement, please also take a look through our website for full product specifications.
What happens to my data after the end of the rental period?
All equipment returning from the rental will go through our return procedure. They are cleaned and checked. Your data will be deleted during the return process. Various certified procedures for data erasure are offered at a surcharge. Upon request and for a fee, you will receive a certificate for the deletion of your data.
What happens if the device gets stolen or broken?
Please inform us immediately should there be a lost or stolen product, we can deal with the incident promptly. We only offer damage cover and if this is taken out at the beginning of the rental process, clients will not have to pay a surcharge on broken devices.
Can I take the devices abroad?
For products that need to be taken abroad please contact us directly to discuss what options could be available to you.